Returns from EU countries
You have the right to return a product and get a full refund within 30 days from receiving the goods.
This also includes swimwear, as long as hangtags and hygien protection still is attached to the item.
We are unable to take back products that have been processed, damaged or used.
If you added a donation to One Tree Planted when checking out your order, and then returning your order, will the donation not be refunded. All donations are final and are not refundable.
We do not accept returns of purchased gift cards or donations.
Click here to create your return.
How to make a return
It’s easy to return your item if it’s not quite what you wanted. Just follow these steps:
1. Click on the link Here.
2. Enter your email and order number, and then select the item you want to return
3. Select the “return” tab at the top
4. Select the reason(s) for your return
5. Review your return and click “save”
6. Choose your preferred return shipping option
7. Complete the return
8. You will get the return shipping instructions in a separate email.
How much does a return cost?
The return cost varies depending on which country you are returning from.
See the return cost from your country here.
Returns due to a claim is free of charge.
Can I choose to return my order with another service than the ones you are providing?
Yes. But if you do, DEDICATED take no responsibility in the return, until it arrives back to us. If you choose another service, we recommend that you ship it back traceable. No cost will be deducted from your refund if you prepay your own return.
Return adress
Merchworld AB / DEDICATED
Tenggrenstorpsvägen 15a
462 56 Vänersborg
SWEDEN
Non accepted deliveries
Non accepted deliveries that are being sent back to DEDICATED is not a legitimate return. If you do not accept your order upon delivery, or don't pick it up at the parcel shop within the told time frame, you will be charged a cost of minimum €30 for administration costs and return shipping.
This cost may be higher depending on the value of your order, and which country your are ordering to.