FAQ - Frequently Asked Questions
Welcome to Tshirt Store's excellent FAQ! Here you'll find answers to our most asked questions. Need help shopping online, want to know our returns policy or want to design for us? Look no further! Still can't find quite what you're looking for, or have something we should know? Send us an email, we're happy to help!
Do you ship to my country?
Yes, we ship world-wide!
How can i find out the cost of delivery?
The shipping charge will be added to your order and visible on your receipt before you check out. The shipping is based on the weight of the package and the destination country.
What are the accepted payment methods?
We accept online card payment with MasterCard, VISA or via PayPal. Residents within Sweden are also offered the option to pay by invoice through our partner Klarna. Please see Klarna’s home page for more information.
What currencies do I pay with?
The currency used is Euro (EUR), US Dollar (USD) Pound (GBP) or Swedish Kronor (SEK). The currency is chosen automatically depending on your shipping country. VAT is included in all our prices and will be based on the country the order will be shipped to.
When do I receive my order?
We dispatch all orders in 2-4 days on working days. Orders are not shipped on the weekends or holidays. On bank holidays we will inform about any irregularities regarding delivery time. You can also track your package via Posten.
Do I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Can you send my delivery quoted in custom purposes as a gift?
No. We have to state that all price facts have to be declared correctly on our parcels. If an item is on sale we will declare the sale price and not the suggested retail price of the item.
Can I track my order?
No, we unfortunately do not offer tracking on our shipping.
Do I need an account to place an order?
No, you do not need to register to place an order, but you need to provide a valid email address and contact details in the checkout process.
Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. So, if you would like to make any changes, please contact the customer service team as soon as possible by phone or email. If your order has already been dispatched from our warehouse before you can cancel or change it by returning it to us for a refund when you receive it and place a new order.
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
Did my order go through?
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
I did not receive an order confirmation.
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add firstname.lastname@example.org to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll sort it out for you.
How do I use a voucher code?
If you’ve received a voucher code for the online shop or using a promo campaign, it is filled in it the checkout process of your purchase. Simply write the code in the field in the checkout, and the total amount in your order will recalculate. It will be clearly stated what amount the voucher is before you continue to the payment step.
My order is missing.
Contact email@example.com and we will sort it out for you.
Some pieces are missing from my order.
If pieces are missing from your order, contact firstname.lastname@example.org as soon as possible to send you the missing pieces free of charge.
What is your returns policy?
You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. We only want the goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.
I cannot find the style, color or size I’m looking for.
The colors and sizes available in the online shop reflect what we currently have in stock but we might re-stock popular products.
How do I find the right size?
There is a size chart on each garment with body measurements.
Where are your clothes produced?
Our products are made in India. We choose our production countries and suppliers very carefully by controlling their impact on both environment and human health.
What is organic cotton?
95% of our yearly production in is GOTS certified. This is the most strict certification on the market today, with hard regulations on both environmental and social criteria, such as chemical use, fertilizers, GMO, living wages, child labor and much more. It is a big challenge producing fair and sustainable products in the textile branch, but it is definitely possible with good core values and extra effort.
What is Fairtrade?
All of the cotton is Fairtrade certified and sourced from Fairtrade producers. Fairtrade means fairer trading conditions and opportunities for cotton producers in developing countries to invest in their businesses and communities for a sustainable future. Visit www.info.fairtrade.net